Onvi Player Support
Write to onviplayer.support@gmail.com, and say which version of the app and of macOS you have. Please don’t send your provider’s password.
Does the app come with channels?
No. Onvi Player is a player. It includes no channels, playlists or content, and we don’t sell or recommend providers. You add a playlist or a login from a service you are entitled to use.
A channel won’t play
Open Settings and choose Check connection. It tells you whether the problem is with the provider, the account, or the connection. If your provider is the cause, only they can fix it. While a stream plays, press I to see how it is arriving. Its copy button makes a report for your provider, which includes your username and what you’re watching, so don’t post it publicly.
How do I restore my purchase?
Open Settings, choose See plans, then Restore purchases, using the same Apple Account you bought with.
How do I cancel my subscription?
Open Settings and choose Manage subscription, or go to your subscriptions in the App Store. Cancel at least 24 hours before the renewal date. Apple handles refunds at reportaproblem.apple.com.
Rights holders
Onvi Player doesn’t host, list or link to any content. If you see someone promoting unauthorized content using our name, write to onviplayer.support@gmail.com and we’ll respond promptly.